Refund policy

30-Day Money-Back Guarantee

We want you to love your Nova Night projector. If you're not happy with your order, contact us within 30 days of delivery and we'll make it right.

Damaged, defective or wrong item

If your item arrives damaged, stops working, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund. You won't need to send the item back.

Changed your mind

If you simply changed your mind, contact us within 30 days of delivery. The item must be unused and in its original packaging. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without instructions can't be processed. Return shipping for change-of-mind returns is paid by the customer.

Lost or late orders

If your order hasn't arrived within 30 days of purchase, contact us and we'll reship it or give you a full refund.

Refunds

Once your refund is approved, it's issued to your original payment method within 5 business days. Depending on your bank, it can take up to 10 business days to appear on your statement.